Vice President, Customer Care



Ms. Karn joined the Originator in 2013 in the Collections and Customer Service Departments, bringing with her over 30 years of customer relations experience in financial and educational positions.  She was promoted to Customer Care Manager in January 2018 after holding the position of Customer Care/Collections Supervisor for over two years.  Current duties include managing the customer care department staff, overseeing process and procedures of payoffs, end of contract requirements, maintaining insurance requirements on contracts, handling insurance claims, invoicing, maintaining document files, title processing and addressing all other customer requests.