Collections Documentation Specialist

Department: Collections

Office: Cedar Rapids IA

The Collections Documentation Specialist is responsible for executing a variety of Customer-facing as well as internal transactions to maximize AmurEF’s ability to recover contractually due payments in a fast-paced, goal-oriented Collections Department.  Specific responsibilities include: addressing customer service matters regarding collections issues; processing Customer payments and payables from third-party service providers; assisting in equipment repossession and End of Term sales; executing Contract Modifications (partial payoffs, insurance payoffs, etc.) and Settlements.

The Collections Documentation Specialist will be expected to produce a minimum agreed upon quantity and quality of deliverables (e.g., daily document production volumes, error-free calculations) as well as surpass monthly production objectives agreed upon with the Collections Manager.

Managing Customer Documentation

  • Produce, send, receive and review (as applicable) collections-related documents between the Customer and AmurEF. Key documents include: Insurance Claims, Voluntary Surrenders, Engine Repairs, Modifications, Restructures, T&As and Contract Amendments.
  • Note, file and scan Customer correspondence accordingly in AmurEF’s file management systems.
  • Compile and analyze documentation and information received from Customers related to Modification or Restructure requests; make recommendation to Collections Supervisor.
  • Timely and accurately prepare Repossession Checklists and Equipment Recovery Sheets.
  • Calculate full or partial Contract payoffs for delinquent Contracts; provide related Bills of Sale and/or Account Completion letters.
  • Enter SoS information for delinquent Contracts.
  • Ensure all Customer information is complete and correct in AmurEF’s files.

Customer Service and Departmental Cooperation

  • Process Customer payments accurately and when scheduled; provide detailed and accurate allocations for internal reporting.
  • Provide accurate and detailed information to the Credit Processing team for Exposure calls; record all notes into LeasePlus.
  • Assist the Asset Management Department in sending out Notices of Sales (UCC-9s) and requesting Repo Titles (if applicable) once Equipment is secured.
  • Facilitate the smooth and timely transition of files to the Asset Management and Legal Department.
  • Take on as needed any Departmental overflow work.
  • Establish and maintain effective and cooperative working relationships with Customers and AmurEF team members inside and outside the Department, especially Legal, Credit and Asset Management.

Reporting

  • Consistently, clearly and concisely document all interactions with Customers and Vendors in a self-explanatory manner to ensure reporting accuracy and ease of account hand-off.
  • Compile and deliver weekly and monthly Collections activity reports for various Departments.

Skills and Abilities

  • Self-disciplined and capable of identifying, prioritizing and completing critical tasks independently, creatively and always with a sense of urgency.
  • Strong, communication, problem solving, negotiation and analytical skills required.
  • Timely decision-making ability.
  • Proficient in MS Office, including Excel, Word and Access, as well as Internet-based solutions and AmurEF platforms (e.g., Lease Plus, Aspire, SSRS)
  • Attention to detail and an eye for accuracy.

Education and Training Guidelines

  • High School diploma or G.E.D. certificate
  • Prefer three (3) to five (5) year’s work experience in commercial collections/and or customer service
Amur Equipment Finance is an equal opportunity employers. This application will not be used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Should an applicant need reasonable accommodation in the application process, he or she should contact hr@amuref.com.

Job Application

Please submit a cover letter and resume.

Files must be less than 100 MB.
Allowed file types: pdf doc docx.
Files must be less than 100 MB.
Allowed file types: pdf doc docx.