A message for our AmurEF Community about COVID-19

AmurEF is making every effort to closely monitor the Coronavirus (COVID-19) pandemic. This is a challenging time, and while news is constantly changing, one thing will remain the same: our mission to provide you with superior service. The continued health and safety of our customers, partners, and employees is our greatest concern and we wish you and your family the best during this difficult period.

  • We have put in place contingency plans to ensure uninterrupted service to you. 
  • We understand that the COVID-19 pandemic may create unexpected business challenges for you and your business. We are here to help by offering relief measures. We remain dedicated to your success and encourage you to reach out to us to discuss how we can be of assistance.
  • We are receiving high call volume and longer than expected processing time. We appreciate your patience and are committed to getting to your request as quickly as we can. 
  • Please use our Customer Center as it is conveniently accessible to you 24 hours a day, 7 days a week on our website https://www.amuref.com/customer/portal.
  • Our Customer Care team can be reached at 1-800-994-0016 ext. 0503 Monday-Friday: 8:00 a.m. – 5:30 p.m. CST.
  • We encourage you to stay informed and have found the CDC's website to be a particularly useful reference https://www.cdc.gov/



For additional information, you can visit our Resource Center or the SBA's website.

1. Will I owe any fees on a loan under the Paycheck Protection Program?

No. Lenders are not allowed to impose fees on borrowers under the program.

2. When do I have to repay a Paycheck Protection Program loan?

If you don't apply for forgiveness, your first payment will be due 10 months after the program expires. All loans are due in five years, if not forgiven. If you have a PPP loan with an original term of two years, you can contact your PPP lender to request an extension to five years.  

3. How does loan forgiveness work under the Paycheck Protection Program?

You can have up to 24 weeks of payroll costs forgiven, plus up to 40% of that amount if used for other forgivable expenses. If you use less than 60% of loan funds on payroll expenses, you will continue to be eligible for partial loan forgiveness, subject to at least 60% of the loan forgiveness amount having been used for payroll costs.

4. How do I apply for forgiveness for the Paycheck Protection Program loan I received?

For details on how to apply for forgiveness, visit our Help Center.